Refund and Cancellation Policy

We'd rather you were happy than hold you to a payment. Here's exactly where you stand.

Before work begins

If you've paid a setup fee and want to cancel before we have started work, you get a full refund. Email hello@smartgrowthlocal.com and it will be processed within 10 working days to the account it came from.

Once work has begun

Setup fees are for work performed — configuration, training, testing and integration — and are not refundable once that work has started. If you cancel part-way through, we will:

• Complete and hand over whatever has been built to that point
• Transfer administrative control of your platform account to you
• Refund a fair portion of the setup fee reflecting work not yet done, assessed honestly and in good faith

Monthly fees

• Monthly fees are payable in advance and cover the month ahead.
• Cancel with one calendar month's written notice, given at any time; the service ends one calendar month after notice is given.
• Fees for a month already begun are not refunded, and the service runs to the end of the notice period.
• There are no cancellation penalties and no minimum term beyond the notice period.

If we don't deliver

If we fail to deliver what was agreed in the quotation, and can't put it right within 14 days of you telling us in writing, you're entitled to a full refund of the fees paid for the undelivered portion.

Third-party costs

Amounts already paid to third parties on your behalf — WhatsApp conversation fees, advertising spend, domain registrations — cannot be refunded, as they are not held by us.

How refunds are paid

Refunds go back to the original payment method or the bank account the payment came from, within 10 working days of agreement. We do not refund to a different account than the one that paid.

Disputes

If you disagree with how a refund has been handled, email hello@smartgrowthlocal.com and we'll work through it. You retain any rights you have under the Consumer Protection Act 68 of 2008 and may refer a dispute to the National Consumer Commission.